Our Staff

Brenda Whitney-Skaggs

Hearing Instrument Specialist

Brenda Whitney-Skaggs joined the New Sound Hearing Aid Centers family in March of 2022. With over 30 years of customer service experience, Brenda is dedicated to creating a friendly, welcoming environment that puts the client first. She enjoys building relationships with her clients and helping them to reach their full hearing potential.

Outside of the hearing profession, Brenda enjoys being in nature and writing murder mystery scripts with her husband of 17 years.

Sophia Raiford

Patient Services Coordinator

Sophia Raiford graduated Magna Cum Laude from Texas A&M University San Antonio with a Bachelor of Science in Biology in 2022. She enjoys listening to true crime podcasts, playing with her dog, nephews, and nieces. She has joined the New Sound Family as of December 2024 and is dedicated to keeping the office organized and efficient to make every patient’s visit meaningful and helpful.

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Customer Reviews

Brenda took great care of treating my wife and I on our ear wax cleaning. Also pointed out other problem and recommended that I should see an ENT. We are very satisfied.

Rick Metzler, on Google

The staff was great very courteous and efficient. Unfortunately I don’t remember the individuals name that worked on me but she couldn’t have been better. Absolutely fantastic!

Juan Brown, on Google
Tommy Poe, on Google

Awesome and Professional site , very welcoming

Joe O, on Google
Ana Maria Fox-Baker, on Google
Roger Croteau, on Google
Linda Talbott, on Google
Larry Johnston, on Google

I needed a hearing aid charger and was just passing through San Antonio, TX. The staff went out of their way to find me one and at a location close to our short term rental. I cannot express my gratitude enough for the friendly and efficient customer service given to...

deborah walter, on Google

they did an awesome job on me.

randy kerr, on Google

Exactly what I was looking for and they took time to explain to me what kind of hearing loss I have and exactly what kind of hearing aids I need

Rachel Suarez-Gamboa, on Google

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