Our Staff

Brenda Whitney-Skaggs, HIS

Hearing Instrument Specialist

Brenda Whitney-Skaggs joined the New Sound Hearing Aid Centers family in March of 2022. With over 30 years of customer service experience, Brenda is dedicated to creating a friendly, welcoming environment that puts the client first. She enjoys building relationships with her clients and helping them to reach their full hearing potential.

Outside of the hearing profession, Brenda enjoys being in nature and writing murder mystery scripts with her husband of 20 years.

Sophia Raiford

Patient Care Coordinator

Sophia Raiford graduated Magna Cum Laude from Texas A&M University San Antonio with a Bachelor of Science in Biology in 2022. She enjoys listening to true crime podcasts, playing with her dog, nephews, and nieces. She has joined the New Sound Family as of December 2024 and is dedicated to keeping the office organized and efficient to make every patient’s visit meaningful and helpful.

Experience our unique approach to hearing restoration

Learn about what you should expect when you visit our location.

What to Expect
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Customer Reviews

Had a bit of ear wax removed. Very efficient and courteous. Good job.

Mike Bolner, on Google
Blanca Gonzalez, on Google
Bev Tymrak, on Google

Friendly and quick

Kelli Ferryman, on Google

I got a postcard for a free hearing check so I came in. Brenda was thorough and patient. My hearing hadn’t changed since last check and I didn’t feel any pressure to buy hearing aids.

Jeffrey Jones, on Google

The New Sound staff are incredible! From the moment I walked in I felt so very welcome. I never felt like I was this patient who can’t hear. I’m a big questions person and they answered all of them without making me feel like I was being burden. I would...

Sean Stepan, on Google

I was really satisfied with my experience. They gave me a price quote and helped me the same day. Honest and Transparent business.

Christian Castro, on Google

Great hearing center. Most thorough exam I’ve ever had. I felt very comfortable. Definitely feel confident referring them , great experience

Christopher Vasquez RN, on Google

Great, helpful and empathic

John Walters, on Google
david flores, on Google

I needed service on my right hearing aid. I was told after the exam that my device needed more repair and had to be sent away to be fixed. It was disappointing to me, but I know it will be repaired. I have been with New Sound for years and...

Kay Dahle, on Google

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