What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

I needed a hearing aid charger and was just passing through San Antonio, TX. The staff went out of their way to find me one and at a location close to our short term rental. I cannot express my gratitude enough for the friendly and efficient customer service given to...

deborah walter, on Google

they did an awesome job on me.

randy kerr, on Google

Exactly what I was looking for and they took time to explain to me what kind of hearing loss I have and exactly what kind of hearing aids I need

Rachel Suarez-Gamboa, on Google

Had a great experience, it was fast & painless. Chris was very knowledgeable and answered all our questions. Thank you, I would recommend The New Sound Hearing Centers.

Rita Reyes, on Google

Everyone did a great job!

Sandy Castillo, on Google

Great , fast service!! Treated like family!!!

Mario Gutierrez, on Google

Excellent Friendly Caring Service!!!!

Jon Large, on Google

Always great service. Chris is the best. I

Pat Guevara, on Google

Had a great experience from the time I entered to the time I left. What a wonderful friendly and caring staff. The service is great. This was my first time and am looking forward to my next appointment.

Jose Torres, on Google

Came in with massive wax buildup that was causing hearing problems. They were able to squeeze me in for a cleaning on short notice, and made everything extremely quick and easy. All of the employees I saw, from the front desk to my doctor were incredibly kind and professional. If...

Jack L, on Google

I learned quite a bit about my hearing and the ramifications of not treating it well and early. The staff was competent and answered all of my questions.

Robert Lanphar, on Google

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