What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

The staff at New Sound are amazing. They always take care of me and make sure my hearing aids are working their best. And the new office is really nice.

Irma Gutierrez, on Google

Everyone was very nice and helpful. Great customer service. Everything was explained to me so I could understand everything. Would definitely recommend to family and friends.

carlos gonzalez, on Google

This was the first time going to this particular place. It very clean and the receptionist was very sweet and so respectful. My specialist is the best and takes care of me at all times I see her. She's so sweet, so respectful and caring for her patients.

Elsa Casias, on Google

Their Customer Service was truly on point, very friendly and professional. Out of all the Hearing test I’ve ever had this was truly the most efficient one, they were very thorough and explained everything perfectly clear. I would recommend them to anyone needing a hearing specialist.

Selena B, on Google

I was meet with positive folks and they were right on time. We very knowledgeable and explained every step of the process. They fixed my problem and insured I was happy and taken care of. Excellent staff with very warm professionalism which is so hard to find now a days.

Kevin & Catherine Hyland, on Google

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