What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic FREE Hearing Screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

Most pleasant doctor's visit I've ever had! Charming people. I got a free consultation, including getting my ears cleaned out and a hearing check. I've had at least 30 hearing checks in my lifetime because I work for an airline. This one was more of the same. But having the...

Joan Villa, on Google

They went out of their way to fit me in with a minor emergency and likely saved permanent damage to my ears. Great service and professionalism👍🏼

Marcos Trejo, on Google

Very responsive to my problem. Hadn’t been there in 2 yrs.. Highly recommend. Chris and Brenda helped me out. I appreciate it..

Craig Cates, on Google

They were very patience. I had my 98 year old friend with me and he took the time answer her questions about her hear aid and let her know how much it would cost her to get a service contract. He gave her everything she needed to know. She would...

Jeannine Barr, on Google

Christopher and Brenda were very professional and accommodating. They created a pleasant atmosphere. I definitely recommend them for all of your hearing needs.

Mike McGinley, on Google

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